Terms & Conditions

You will be charged for the day your pet arrives and the day of departure, after 12 noon.

Please call us for a breakdown of boarding costs.

You will be charged for the day your pet arrives and the day of departure, if collected after 12 noon ALL DAYS BOOKED WILL BE CHARGED FOR. New customers will be required to pay a £50.00
deposit for boarding one week or more. If the boarding is for 2 - 3 days, we will ask for one day’s deposit reflected on your pets breed daily rate. All deposits are non-refundable. This will be deducted from your bill on departure. PLEASE NOTE BOARDING IS CHARGED BY THE DAY.

Monday to Sunday 8.00am - 4.00pm. We board every day of the year, but are closed Christmas Day, Boxing Day and New Years Day for viewing, collection and delivery.

Your pet must be vaccinated, an up to date vaccination certificate must be produced when pets are bought in to board and left at the kennels during their stay. Re: Kennel cough (Infectious Tracheobronchitis) Please read FAQ page. Consult your vet for further info. We have no control over these contagious diseases.

Whilst we do not make a charge for this service, we cannot be held responsible for any problems that may arise from such a service.


During your pets stay with us at The Dogotel, you can be assured your pet will receive kindness care and attention. Our insurance will not cover illness / injuries beyond our control. Ie: Kennel Cough, upset tummies, stress related problems, Pulls, strains, bumps, cuts when they are doing what dogs do, Pre-existing conditions. Any vet bills will need to be covered by yourself or your own insurance company. We can only cover issues caused by Dogotel negligence and owner will be liable for £75.00 on any claim.

Your dog/cat can be groomed during his/her stay. Price will depend on temperament, condition and breed. For more info and prices please go to the scruffy 2 Fluffy page

Any pet which is left with The Dogotel and not collected within 7 days of the collection date, (unless otherwise agreed) will be deemed to have been abandoned. Action will be taken to cover the cost of boarding and local authority informed.

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